Refund policy

1. Refunds for Damaged Items:

If your item arrives damaged, we will gladly offer a refund or replacement, subject to the following conditions:

  • You must notify us of the damaged item within 72 hours of receiving it.
  • Provide clear photographic evidence of the damaged item, including packaging, to our customer support team at info.streetland@gmail.com
  • We will initiate the refund or replacement process after verifying the damage.

2. 14-Day Money-Back Guarantee:

We want you to be satisfied with your purchase. If you are not completely happy with your order for any reason, you may request a full refund within 14 days of the date of your order, with the following conditions:

  • The package has not been shipped out yet

3. Orders Already Shipped:

Once an order has been shipped, it cannot be refunded. Please make sure to review your order carefully before finalizing your purchase.

4. How to Request a Refund:

To initiate a refund request, please follow these steps:

  • Contact our customer support team at info.streetland@gmail.com within the specified timeframes mentioned above.
  • Provide your order number and a detailed explanation of the reason for the refund request.
  • Follow any additional instructions provided by our customer support team.

5. Refund Processing:

Refunds will be processed within 5 business days from the date of approval. The refunded amount will be credited back to the original payment method used for the purchase.

6. Contact Us:

If you have any questions or need assistance with your refund request, please contact our customer support team at info.streetland@gmail.com